OUR PARTY GUARANTEE
At Print & Party we follow a straightforward customer service policy. We want you to be thrilled with your stationery! We are real people, always willing to help. If you are unsatisfied in any way, please contact us.
In the event of an error on our end, we’ll fix it ASAP, no questions asked
If you’re unhappy for any other reason, we’ll work with you on a solution.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below.
Customer Approved Errors
We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors. If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.
Printed vs Screen Colour
We are unable to accept returns because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display color differently and may not accurately represent how your order will print.
Cancelling Orders After Approval
Should you need to cancel or make a change after print approval, please contact us ASAP. Depending on whether your order has gone into production, we may be able to cancel it in time.
If your order is in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, we will not be able to cancel, refund, or accept a return on the order.
Ordering Custom Stationary
In the event that Print & Party agrees to complete a custom stationary order, the order must be finalised including payment at least 4 weeks prior to the event.